SgrOrder App Support
To view your delivery status, simply open the app and enter your 10-digit Order ID. Our real-time tracking system will show you the exact location of your bouquet.
1. My tracking code is invalid.
Please double-check the code from your confirmation email. Note that it may take up to 4 hours to become active in our system.
2. How do I report a delivery issue?
Go to the "Order Detail" page in the app and tap "Help" to submit a photo and description of the issue.
Still need help? Our dedicated support team is ready to assist you with any questions regarding your floral order.
Email: hello@secretgardenrose.com
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